Terms of Service
Effective date: 23 October 2026 · Contact: zerqanta.business@gmail.com
1. Scope
These terms govern use of the ZERQANTA website and enquiries or assistance provided by ZERQANTA Travel & Visa Services. Any specific written quotation, invoice, booking confirmation and applicable supplier terms also apply. [Insert your registered business name, address and applicable jurisdiction before publishing.]
2. Nature of our services
ZERQANTA may assist with flights, accommodation, rail passes or tickets, visas, international driving permit enquiries, insurance and travel packages. We act as an assistance or intermediary service where applicable, not as an airline, hotel, insurer or government authority unless expressly stated in writing.
3. Enquiries, quotations and confirmations
Submitting an enquiry does not create a confirmed booking. Availability, fares, taxes, service fees, processing timelines and eligibility can change until the relevant supplier or authority confirms them. A booking or service engagement is confirmed only after we provide the applicable confirmation and any required payment is received.
4. Customer responsibilities
You must provide complete, accurate and current information; review names, dates, itinerary, passport validity, entry and transit rules; obtain required permissions; and review all quotations, supplier conditions and documents before approving payment or issuance. You must notify us promptly of errors or changes.
5. Visas and official decisions
Visa eligibility, appointments, processing times and decisions are controlled by the relevant government or authorised service provider. We cannot guarantee an appointment, visa approval, entry permission or processing timeline. Government fees and third-party charges may apply regardless of the outcome.
6. Prices and payments
Before payment, we aim to identify the quoted service scope, supplier charges, applicable taxes and any ZERQANTA service fees. Charges can change until booking or issuance. Do not pay to an unverified account or person; request a written invoice or payment instruction.
7. Changes, cancellations and refunds
Requests for changes, cancellations or refunds are handled under our Refund & Cancellation Policy, your written service confirmation, applicable supplier terms and mandatory law. Supplier penalties and timing restrictions may apply.
8. Third-party services and disruption
Transport, accommodation, insurance and government services are provided by third parties subject to their own terms. Delays, cancellations, strikes, weather, system outages, border changes or other events may affect delivery. We will reasonably assist with communications where included in the agreed service, but cannot promise outcomes outside our control.
9. Website information and liability
Website descriptions are general and may change. Nothing here excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, responsibility for a specific service is governed by the written agreement and the role we actually performed; no term removes liability for fraud or other non-excludable obligations.
10. Complaints and contact
For support or a complaint, email zerqanta.business@gmail.com with your name, reference and relevant details. [Confirm business grievance contact, response process and governing-law/jurisdiction clause before publication.]