Privacy Policy
Effective date: 23 October 2026 · Contact: zerqanta.business@gmail.com
1. Who we are
ZERQANTA Travel & Visa Services (“ZERQANTA”, “we”, “us”) provides travel-planning, booking-assistance and visa-support services. This notice explains how information provided through our website and communications may be handled. Contact: zerqanta.business@gmail.com. [Before publication: insert the legal entity name, business address and privacy/grievance contact details.]
2. Information we may collect
When you contact us or request services, we may collect your name, email address, telephone number, destination, travel dates, preferences, enquiry messages and booking details. If necessary for an agreed service, we may separately request identity, passport, visa or other supporting documents through an appropriate channel. We may also receive technical information needed to operate and secure the website.
3. Why we use information
We use information to respond to enquiries, prepare quotes, arrange or support requested services, communicate changes, maintain transaction records, handle complaints, prevent misuse and comply with applicable legal obligations. We do not use enquiry details for unrelated promotional messaging without an appropriate basis or permission.
4. Who may receive information
Where needed for the service you request, information may be shared with airlines, hotels, rail operators, insurers, visa application partners, government authorities, payment providers and website, email or messaging service providers. Such parties may have their own privacy notices and rules. Some recipients may process data outside India.
5. WhatsApp, email and third-party tools
If you choose to contact us by WhatsApp or email, those services process information under their own terms. Do not send full passport scans, payment card details or sensitive records through the general website enquiry form. [Confirm the exact enquiry form, analytics, cookies, hosting and messaging providers before publication.]
6. Storage, security and retention
We take reasonable steps appropriate to the information and services involved to limit access and safeguard records. No online system is completely secure. We keep information only for as long as reasonably needed for the purpose collected, applicable legal requirements and dispute handling. [Specify actual retention periods and security practices before publication.]
7. Your choices and requests
You may contact us to ask about the personal information we hold, request correction or deletion where applicable, withdraw a consent where relevant, or raise a privacy concern. Some information may need to be retained for legal or transaction purposes. Write to zerqanta.business@gmail.com; we may verify your identity before acting.
8. Children and updates
Our services are intended to be requested by adults or with appropriate parent/guardian involvement. We may update this policy as our practices or legal requirements change. The latest version will appear on this page.